Coffee Machine Repair and Service

Of course. Once you received the text message that your machine is ready, ring us with the reference number in your message and we will process it over the phone for you. 

Only in limited circumstances. If you have a plumbed in or a heavy machine, give us a call and if we are unable to service the machine on site we may be able to refer a local mobile technician to you. We can pick up your coffee machine on Friday and drop it back the following Friday if suits. See above price list for fees and details and book your collection with our support team. 

Yes, we pick up and drop off machines, between 9:00am-12:30pm . Note we only cover Sydney East, South, CBD & Inner west. Pick up & drop off is charged at $85 (round trip) outside of the CBD and $150 if within the CBD. This fee will be added on the repair invoice. Please make sure you have your machine ready for a pick up (no water in tank, no handles, no tray, machine is dry and has cooled down) before the scheduled pick up.  

Yes we do. Repair quotes can only be provided when you drop off your machine for diagnosis. Diagnosis fee is $100. Once we provide you with a quote, if you decide to proceed with a repair with us, we will wave this fee from your repair bill’s total. If you wish not to proceed, payment for the diagnosis will be required prior to pick up.  

If we’ve diagnosed your machine but you decided not to proceed with the repair work and leave it with us, you will need to pay $100 Diagnosis Fee and complete a discharge form transforming ownership of your machine to us. All machines needs to be picked up within 3 weeks of repair, after which Di Bartoli will be charging $20 per week stocking fee. Any machine unclaimed in our workshop for over 3 months and all attempts to contact the owner were made unsuccessful, ownership will be automatically transferred to Di Bartoli Coffee. 

Unless you know what you’re doing, or you are a certified technician, you can actually cause more harm to your machine and it’s best to leave it to the professionals. However If you are in a remote area with limited access to a technician or if you are mechanically oriented, you can ring us for advice on what spare parts and cleaning products to purchase online, request diagrams and learn how to perform some of the simpler repairs or maintenance work. Check our E61 DYI kit here. 

Yes, however Di Bartoli will not be held liable to any damage incurred in transit on the way to us. Please note courier service is only authorized for machines packed in their original boxes with plenty of padding material to protect the machine from damage in transit. Ring us for a quote on courier fees back to you. 

We sell and repair the following espresso machines brands:

• Vibiemme
• Bezzera
• Profitec
• Di Bartoli
• Rocket (including old ECM Italy branded models)
• ECM Germany
• Rancilio
• Isomac
• Quick Mill
• Ascaso
• Gaggia
• Lelit

We repair and sell the following grinders brands:

• Mazzer
• Rocket
• Isomac
• ECM
• Profitec
• Gaggia
• Macap
• Anfim (ECA)
• Mahlkonig
• Compak 
• Eureka
• Quamar

We also repair the following brands of espresso machine and superautomatic machines that we don’t sell:

• Breville
• Diadema
• BFC
• Jura
• Nuova Era 
• Nuova Simonelli
• Wega
• Expobar
• La Pavoni
• DeLonghi
• Saeco
• Melita

Unfortunately we do not service the following brands:

• Krups
• Illy
• Nespresso
• Smeg

Here are the fundamentals for all single boiler / heat exchange / twin boiler machines:

• Use filtered water rather than normal tap water to minimise lime scale build-up on internals and impact the machine’s performance. Click here for our recommended solution. Contact us for best advice for SA, TAS, WA and NT.
• Backflush your machine every fortnight or every 1kg of coffee. Only machines with a release solenoid valve can be backflushed. Contact us if you are not sure about your machine. You will need a powder and a blind filter for backflushing.
• Clean your grinder every 6 months with grinder cleaner tablets

• Detailed guide for an E61 Heat Exchange preventive cleaning is available here:
  • ‘3 Easy Ways to Ensure your Coffee Doesn’t Taste like Dishwater’