Alexandria Service Centre
Coffee Machine Repair and Service
Di Bartoli specialises in coffee machine repairs, service and maintenance on a wide range of prosumer Italian and German brands of domestic espresso machines. We proudly service brands such as Rocket, ECM, Bezzera, Profitec, Vibiemme (VBM), Rancilio, Gaggia, Isomac, Expobar, Wega, Lelit, La Pavoni, La Marzocco, Quick Mill, Breville, DeLonghi and more.
With over 18 years experience maintaining and repairing espresso machines, we operate out of our service centre in Alexandria. We use a combination of genuine parts from the original manufacturer and high quality aftermarket parts.
Owning an espresso machine is much like owning a car; regular service and maintenance is paramount for longevity. We recommend for most coffee machines to be serviced every 18 months in a home environment or every 6-12 months if in an office or commercial environment for optimal operation.
Whether you’re just booking your espresso machine in for its regular service or having an issue with your machine that you need fixed, our expert team has you covered.
Frequently Asked Questions
Di Bartoli Coffee is located at 23/69 O’Riordan Street. Click here for directions and opening hours. Machines drop offs are at our storefront in the Speciality Arcade behind the Nick Scali Furniture building. Drive up the ramp on the right of Nick Scali, we’re the first unit as you come up the ramp.
YES! Bookings are essential as they allow our technical service team. Any machine brought into our service centre without a booking will likely be subject to delays.
From the dropoff date, service / repair turnaround time is approximately 5 – 7 business days (1-3 business days for Priority turnaround). Times are subject to change and may vary depending on the complexity of repair required. In an event that parts need to be ordered in, it may take few days more. We do offer a faster Priority Service, see below. Please note due to limited workshop space, we ask for your machine to be picked up as soon as possible after completion.
Yes. You can pay $35 priority fee for a guaranteed 1-3 business days turnaround. In addition, we offer priority turnaround free of charge for the following scenarios:
- Warranty – your machine purchased from Di Bartoli has broken down within the stated manufacturer’s warranty period (3 business days turnaround subject to parts availability)
- Reoccurring* issue observed immediately after collecting from repair (3 business days turnaround)
*Must be the same original issue it was brought for initially
Frequency vary between technologies, the usage of the machine, frequency of cleaning and whether you use filtered water at home.
The following is the rough guideline we recommend. Please get in touch if you would like more specific advice:
- 1-5 coffees per day: every 18 months
- 6-10 coffees per day on average: every 12 months
- Machine older than 10 years: every 6 months
- 10+ coffees per day: every 6 months
- Empty the water tank
- Leave handles, drainage tray and the drainage cover at home. By proceeding with bringing your espresso equipment into the service centre, Di Bartoli is not liable for any of the above items go missing during repair
We let you know your machine is ready for a pick up via a text message to your mobile. Please wait 7 business days from drop offs prior to contacting us for updates.
Of course. Once you received the text message that your machine is ready, ring us with the reference number in your message and we will process it over the phone for you.
Only in limited circumstances. If you have a plumbed in or a heavy machine, give us a call and if we are unable to service the machine on site we may be able to refer a local mobile technician to you. We can pick up your coffee machine on Friday and drop it back the following Friday if suits. See above price list for fees and details and book your collection with our support team.
Yes, we pick up and drop off machines, between 9:00am-12:30pm . Note we only cover Sydney East, South, CBD & Inner west. Pick up & drop off is charged at $85 (round trip) outside of the CBD and $150 if within the CBD. This fee will be added on the repair invoice. Please make sure you have your machine ready for a pick up (no water in tank, no handles, no tray, machine is dry and has cooled down) before the scheduled pick up.
Yes we do. Repair quotes can only be provided when you drop off your machine for diagnosis. Diagnosis fee is $100. Once we provide you with a quote, if you decide to proceed with a repair with us, we will wave this fee from your repair bill’s total. If you wish not to proceed, payment for the diagnosis will be required prior to pick up.
If we’ve diagnosed your machine but you decided not to proceed with the repair work and leave it with us, you will need to pay $100 Diagnosis Fee and complete a discharge form transforming ownership of your machine to us. All machines needs to be picked up within 3 weeks of repair, after which Di Bartoli will be charging $20 per week stocking fee. Any machine unclaimed in our workshop for over 3 months and all attempts to contact the owner were made unsuccessful, ownership will be automatically transferred to Di Bartoli Coffee.
Unless you know what you’re doing, or you are a certified technician, you can actually cause more harm to your machine and it’s best to leave it to the professionals. However If you are in a remote area with limited access to a technician or if you are mechanically oriented, you can ring us for advice on what spare parts and cleaning products to purchase online, request diagrams and learn how to perform some of the simpler repairs or maintenance work. Check our E61 DYI kit here.
Yes, however Di Bartoli will not be held liable to any damage incurred in transit on the way to us. Please note courier service is only authorized for machines packed in their original boxes with plenty of padding material to protect the machine from damage in transit. Ring us for a quote on courier fees back to you.
We sell and repair the following espresso machines brands:
- Vibiemme
- Bezzera
- Profitec
- Di Bartoli
- Rocket (including old ECM Italy branded models)
- ECM Germany
- Rancilio
- Isomac
- Quick Mill
- Ascaso
- Gaggia
- Lelit
We repair and sell the following grinders brands:
- Mazzer
- Rocket
- Isomac
- ECM
- Profitec
- Gaggia
- Macap
- Anfim (ECA)
- Mahlkonig
- Compak
- Eureka
- Quamar
We also repair the following brands of espresso machine and superautomatic machines that we don’t sell:
- Breville
- Diadema
- BFC
- Jura
- Nuova Era
- Nuova Simonelli
- Wega
- Expobar
- La Pavoni
- DeLonghi
- Saeco
- Melita
Unfortunately we do not service the following brands:
- Krups
- Illy
- Nespresso
- Smeg
Here are the fundamentals for all single boiler / heat exchange / twin boiler machines:
- Use filtered water rather than normal tap water to minimise lime scale build-up on internals and impact the machine’s performance. Click here for our recommended solution. Contact us for best advice for SA, TAS, WA and NT.
- Backflush your machine every fortnight or every 1kg of coffee. Only machines with a release solenoid valve can be backflushed. Contact us if you are not sure about your machine. You will need a powder and a blind filter for backflushing.
- Clean your grinder every 6 months with grinder cleaner tablets
- Detailed guide for an E61 Heat Exchange preventive cleaning is available here: