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Due to further government lockdown restrictions, starting July 10th, there will be no public access at the front entrance of the Rosebery Coffee Hub, but we do serve our locals at the back. Click HERE for more info about the new restrictions. We are open online 24/7, roast on site fresh twice weekly, orders leave same day if placed before 1pm and delivered free with minimum $30. In lockdown? stay home, stay safe, let us come to you!

Shipping & Warranty

Shipping Policy - Updated March 2021

 

PLEASE NOTE WE CURRENTLY ONLY DELIVER WITHIN AUSTRALIA, INTERNATIONAL ORDERS ARE NOT OFFERED TILL FURTHER NOTICE

 
ORDERS ARE PROCESSED ONLY MONDAY - FRIDAY. IF YOU ORDER ON FRIDAY, YOUR ORDER WILL BE POSTED FROM THE FOLLOWING MONDAY, SUBJECT TO OUR SHIPPING SCHEDULE BELOW. IF YOU CHOOSE 'STORE PICK UP', PLEASE WAIT FOR SMS NOTIFICATION THAT YOUR ORDER IS READY FOR COLLECTION BEFORE MAKING YOUR WAY TO US
 

FREE Shipping for all Standard Post for Orders Over $30

This offer automatically applied at Checkout. Please see T&C below:

  1. Free Shipping EXCLUDES WA, TAS & NT. For those states standard rates apply, see below
  2. Free Shipping only applies to Small goods up to 5kg, dispatched via Standard Australia Post. If you want express delivery, please choose the Express option
  3. All goods over 5kg are delivered via courier. See our Courier policy below
  4. Australia post delivery schedule for both standard and express post has changed during Covid, see full details here
  5. Offer is only valid within Australia

Courier Deliveries - Heavy Goods and Equipment 

All good Please note all equipment and heavy goods deliveries are subject to our standard shipping fees. Final rural areas charges are subject to additional fees post-purchase. Once your order is in, we will get in touch with a final TNT shipping quote. If you'd like to verify in advance your shipping cost please email sales@dibartoli.com.au requesting a quote prior to placing an order 

Same Day Shipping for orders Placed Before 1pm AEST

  1. This is applicable for small goods only, not equipment or heavy goods shipped via courier
  2. Subject to stock availability. You will receive notification of a delay should goods are not in stock
  3. If we don't expect stock to arrive within 7 business days from order, we will get in touch with the following options: you can wait, exchange (for goods equivalent in value or higher), get a credit or get a refund. If you choose to wait, express post fees are not refundable
  4. Note expected delays of up to 72 hours in dispatch during major sales  

Store Collection 

 If in Sydney you can choose 'pick up in store' option at checkout for collection. 

Our store is located at: Rosebery Coffee Hub, 647 Botany Rd, Rosebery. Open 7 days, plenty private parking

  1. If you order before 1pm Mon - Fri you can expect an SMS notifying you of the order is ready for collection before 5pm same day unless item is out of stock (see above)
  2. If you order on Friday AFTER 1pm you will not be able to pick up from store over the weekend. Orders must be placed before 1pm Friday to allow for weekend pick up as we do not process orders on weekends
  3. Please do not choose 'Pick up from Store' if you intend for your goods to be posted, as it will result in delay
  4. If you select 'pick up from store' and later change your mind, standard shipping fees may apply 

Australia Post Safe Drop Policy

Please note Australia post 'Safe Drop' policy which means there is no need to advise authority to leave at front door as the mailman will leave the parcel if its safe to do so. Please be advised that Australia post is not an insured service and in an event of non delivery claimed delivered by Australia Post, no refunds or re shipping are available. If you want to guarantee a safe delivery please request 'Require Signature' in the order comment and we will charge your card for $2.95.  

The below shipping rates are indication only. All quotes are subject to weight and location and are calculated at check out. 

Please note that shipping quotes to rural / remote areas may vary to the quoted below. Once order was placed we will run a quote calculator and will get in touch to advise final fees. Email support@dibartoli.com.au for final quote for your coffee machine delivery if you are in rural area. 

Shipping zone Weight Range
(in kg)
Normal
Post
Express
Post
Courier

NSW and ACT

0-0.5
0.5 -3
3-5
5-10
10-20
20-50
$7.50
$12.50
$16.50
-
-
-
$9.50
$13.50
$19.50
-
-
-
-
-
-
$35.00
$65.00
$95.00

VIC, QLD

0-0.5
0.5 -3
3-5
5-10
10-20
20-50
$7.50
$12.50
$16.50
-
-
-
$9.50
$19.50
$24.50
-
-
-
-
-
-
$35.00
$65.00
$95.00

SA

0-0.5
0.5 -3
3-5
5-10
10-20
20-50
$7.50
$12.50
$16.50
-
-
-
$9.50
$19.50
$29.50
-
-
-
-
-
-
$35.00
$65.00
$95.00

TAS

0-0.5
0.5 -3
3-5
5-10
10-20
20-50
$7.50
$13.50
$16.50
-
-
-
$9.50
$22.50
$29.50
-
-
-
-
-
-
$35.00
$65.00
$165.00

WA

0-0.5
0.5 -3
3-5
5-10
10-20
20-50
$7.50
$13.50
$18.50
-
-
-
$9.50
$24.50
$46.50
-
-
-
-
-
-
$35.00
$65.00
$165.00

NT

0-0.5
0.5 -3
3-5
5-10
10-20
20-50
$7.50
$16.50
$29.50
-
-
-
$9.50
$28.50
$65.50
-
-
-
-
-
-
$35.00
$65.00
$195.00

 

Equipment Pre-Delivery, Shipping, Insurance and Warranty 

Equipment Processing and Delivery - Domestic
Your quality coffee equipment will change your life and we know you’re keen for it to arrive quickly, safely and in perfect working order.
If the delivery process does not meet your expectations, we want to hear about it. But in order to make sure your order is received on time and in great shape, it is important that we explain how it works:

Your Order Process
We make sure your equipment has been tested prior to dispatch and if you've requested or consented to, we also calibrate your new grinder. This normally takes us 24 hour during weekdays and if we're out of stock and require to bring more from our warehouse, it'll take another 24-48 hours. Once your order is ready for shipping or collection, we will notify you. 

Delivery Date
Upon dispatch, we email you tracking notification where you can gauge an estimated date for delivery. We have aligned ourselves with delivery companies which we believe will do their best to deliver products by the estimated delivery date. While we make every effort to deliver by this time, all dates specified are estimates only. Once the equipment has left our store you will receive a dispatch notice with a tracking number allowing you to track the goods whereabouts online and save some time contacting us. Standard TNT Road Express delivery can take between 2-7 working days, based on location. Contact us for an eta to your state. 

Make sure someone is home
Our couriers attempt to deliver to business or home addresses between 9am and 5pm, Monday to Friday. Unfortunately, we are unable to guarantee a delivery time. Therefore, if you're not able to guarantee someone will be available to accept delivery, please nominate an alternative address that is occupied all day. Should the courier not find anyone to accept the delivery, there will be an additional charge for re delivery or you will be asked to pick up the goods from the courier depot yourself.

Correct address
Please make sure you provide the correct delivery address details at the time of ordering. Should you enter the wrong address, you will be liable for any redirection or re delivery charges.

Safety and Insurance
All our Espresso Machines are sent via TNT Road Express strapped to a skid and insured. In the unlikely event that goods are damaged in freight or not delivered at all, we will send you a replacement. 

If your order arrived damaged 
For all insured goods, please inspect your package when you receive it from the shipper. If the box is visibly damaged, please note that when signing for it. After opening the package, if you notice any damage from shipping, please contact us immediately and DO NOT USE the machine. You must contact us within seven business days. Make sure that you keep all packaging (boxes, shipping labels, packaging material, etc.), as the shipper may want to inspect the package. 

If your order doesn’t arrive
It is your responsibility to inform Di Bartoli if an order does not arrive. Once we learn an order has not arrived by the estimated delivery date, we will follow up with the courier. Please note that if an item is not delivered, we will ask you to wait for a reasonable period before dispatching a replacement item. Replacement items will be dispatched solely at our discretion. Di Bartoli will not accept liability for any loss or damage arising from a late delivery. By placing an order, you agree that a late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will also not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. 

Warranties and Repair 

I live interstates, what do I do if my machine breaks down?

Di Bartoli is a national company with a retail outlet in Sydney but we sell coffee machines to every state in Australia as well as to South East Asia. With an unparalleled technical knowhow of Prosumer machines, which we have been specializing in for the past 8 years, we have developed a National Service Agents Network that supports us in taking care of our warranties in all major capital cities. That means you do not need to send the machine back to Sydney, it will be looked after locally (please contact us for an advice on your local agent).

What happens if I live in a remote location outside a capital city?

Realistically, good service agents aren't available widely outside major capital cities. To cater for our remote customers, we developed a preventive scheme, aimed at minimizing breakdowns, as follows:

    1. Advice and a tailored solution for water quality
    2. Advice on the best power management to your machine
    3. Support material including step by step guide on how to perform the best cleaning routine for your model
    4. Advance cleaning routine support for the mechanically oriented
    5. Advice and guidance into parts and technical work required for DYI light servicing
    6. For Home Servicing kit click here