*Please note our Service Department will be closed from December 29th to January 5th 2014. If you wish to guarantee a repair before Christmas we will strongly recommend to bring it to us no later than December 15th to avoid disappointment. Please note that any machines dropped off just before Christmas will be looked at after Jun 6th.
Di Bartoli is the Service Agent of all the espresso machines and grinder brands we sell. Our Repair Centre is located in our retail store in Bondi Junction, with plenty of paid parking nearby. Our promise to you:
Please download here our Technical Services List for prices and details description.
How do we deliver our promise?
We don't compromise or cut corners. We make sure we've got access to all the spare parts required to repair your machine, that technical diagrams are available, and that an experienced and proficient technician is around at all times. Renzo Castillo, our Service Manager, has been repairing espresso machines for more than 15 years, honing his skills through ongoing research and hands-on experience on a wide range of machines, from home use to commercial. Our technical services match our passion for coffee and we guarantee service levels unmatched in Sydney, offering fast, efficient, professional, in-house repairs that won't leave a hole in your pocket!
What brands do we repair?
We can repair all espresso machine brands that we sell:
We repair and sell the following grinder brands:
We also repair the following machines:
What brands of machines don't we repair?
We don't repair fully automatic machines (like Jura, Gaggia Titanium, Saeco) or any domestic thermoblock machines like: Sunbeam, Breville, De Longhi, Krups, Illy, Nespresso, Gaggia (besides the Classic).
Can you repair your own machine?
Unless you know what you're doing, you can actually cause more harm to your machine and it's best to leave it to the professionals. We recommend that you bring your machine to our Repair Centre for troubleshooting and assessment. There's a $40 assessment fee, but that's credited toward any repair that may be undertaken. If you're in a remote area with limited access to a certified technician or if you're mechanically oriented, you can ring us for advice on what spare parts and cleaning products to purchase online, request diagrams and learn how to perform some of the simpler repairs or maintenance work.
What preventive maintenance should you do to keep your machine in top condition?
For comprehensive, customized advice for your specific machine, visit our "Maintenance and Cleaning" page. Some fundamental rules for all single boiler / heat exchange / twin boiler machines are as follows:
Can you just drop off the machine while parking illegally and drive away?
No. You need to hand in a completed and signed Service Sheet with your machine. To save time, you can download a Service Sheet form to complete, print and attach to the machine before drop-off.
Should you bring the handles and drainage tray?
No. Please leave the handles, drainage tray / cover at home when dropping over the machine for service. Di Bartoli is not liable for any of the above items go missing during repair.
Where is the best place to park? this machine is heavy!
Unfortunately parking isn't so easy. If you are unable to find parking right outside our store, we recommend to complete our service sheet beforehand, park for few minutes at the back of the store (Grafton Lane, first turn to the right if drive down Adelaide St) close to the green gate and ring us. We will meet you there and pick up the machine so you can drive off. Please note we cannot accept 'drive through' drop offs without a completed service sheet, you will be asked to find proper parking and return to the store for the paper work.
Do you need to book a service/repair?
No. Just drop it off when you can. Your machine will be next in the queue and will be looked at on a first-in, first-served basis.
Do we offer home servicing?
Sorry, not at the moment. You will need to bring the machine to the workshop. In special circumstances, we may be able to assist to carry your machine from the car park or from outside the shop, but please ring the office beforehand. If you can't make it here, we do work with a few mobile technicians who can repair the machine at your home. Call us on the number below to find your local mobile technician.
For all technical-related inquiries, kindly ring our office on (02) 9389 9892