What People Are Saying
Thanks to Benjamin in Customer Service for going above & beyond to make sure I received my Isomac Tea parts quickly. Less that 24 hours from ordering to delivery is very impressive for an interstate service. I highly recommend for customer experience, would definitely use again.
I bought my Rocket Giotto and a couple of grinders from DiBartoli. I've had the machine serviced a few times and I regularly get my beans from them as well. Timing the beans purchase is sometimes tricky and I count on the freshness of the beans - date on bag! They provide a great, personalised customer experience. I'm particularly grateful to Ben who has looked after us so well! You won't be disappointed by DiBartoli!
Repairing my Rocket Giotto machine was a 5 star experience. Renzo and his team could not do enough - it was a complex problem and they kept going until it was solved, and the charges were very fair and reasonable - even a discount for not working it out instantly. Do not go anywhere else - they are both skilled and honest, a rare combination.
Great customer service, large range of machines and accessories I end up with Profitec 500 Pro from Di Bartoli after ringing around a few shops
Great communication easy drop off and pick up. Our coffee machine is running great after it's service. Thanks
Started with an old repair to a Bezzera at old Bondi junction shop to buying a new one non of which were hard sell, after the free course with new Bezzera machine to later Hottop bean roaster I release Renzo is a coffee expert that sells machines not just a salesman, looking back he sold me the gear I needed not what he wanted to sell like most do. Their beans very consistent too, this is a long term review not a quick one off
Great customer service. Like their return service, I actually do not need go to Auspost, someone picked up from home.
A number of years ago I purchased a Rocket R58 espresso machine from Di Bartoli. Over that time I have enjoyed many great coffees from a fantastic machine, but a while ago the machine had some issues. Renzo and all the staff were brilliant in getting the machine working perfectly again! I would not buy a coffee machine from anyone else after experiencing the quality support of Renzo and staff. Integrity is everything.
I wish there was an extra star to rate!🌟 They are THE BEST in business. I have bought few coffee equipments from them; and tried almost all the coffee bean blends they offer. Great support from these passionate people whenever I faced any difficulty mastering the new espresso gears. I liked their Signature blend the most - the post-blending after individually roasting single origins works brilliantly.
Great customer service. I had 3 machines in mind and couldn't make a decision... I had a phone consult and Ben walked me through the pros and cons of each model. There were a few very specific questions I had that he wasn't sure of, so he tested them out on the floor machines while on the phone to me. I bought and picked up the machine the same day, and couldn't be happier with the decision, price, and customer service.