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"I've been a customer of Renzo and Ofra for years. I'd previously bought equipment (my Mini Mazzer), coffee beans, books, DVDs, cups and glasses from them. Renzo had also serviced my Giotto a couple of times. I've been to some of their functions (including a cupping workshop) in the shop and to their stall at the Rocks Coffee Festival.

I’ve also spent time just being a bum hanging around in the shop enjoying being able to talk coffee with people who know and love this world. A particular highlight for me was an afternoon spent in the shop while Renzo unboxed and put into a service for the first time a Hottop roaster. It was a Geek-out session equivalent to what it must be like for devoted Trekkies who go to those big conventions in the US.

Renzo and Ofra are people I really like and respect; I also trust their advice. There is a generosity in the way they run the business and share their knowledge of and passion for all things coffee-related.

My Giotto had been good to me. It was about 9 years old and I'd well and truly had my money’s worth from the machine. I recently had an impulse while brushing my teeth in the shower: ‘buy a new espresso machine’ cycled through my mind. Three quarters of an hour later I was in Bondi Junction telling Renzo that I was there to buy! He smiled at me and said, “Great. You’re Giotto is getting on a bit”. Renzo’s smile wasn't that of guy anticipating a purchase; it was the smile of a guy about to share his passion.

Renzo took me through the options, including the Rocket Giotto Evoluzione V.2 and the Vibiemme Domobar Super Double Boiler. He then showed me the Profitec Pro 700. I'm a coffee Geek, but I hadn't heard of Profitec. Renzo ran through the features of the machine and said that very few had come back with faults in the period since he had been selling them. I liked the idea of going from a heat exchanger to a double boiler. The deal was done.

It was love at first sight and a week into my relationship with this stunner the love is growing stronger.

I could not be happier with my purchase.

If you are considering the Profitec (or any of the great range of quality machines that DiBartoli stocks), I'd recommend going in and talking to Renzo or Ofra. They'll make you a coffee and will talk you through the options, and treat you like you are intelligent.

Great business, lovely people, happy new Profitec owner".

Scotty F 27/5/2016
Lewisham, Sydney

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"Hi Everyone

I just wanted to post about my experience buying my new espresso machine and grinder from Di Bartoli.

I had previously owned a Gaggia Classic over the past 17 years and although I have pulled some decent espresso shots it is very difficult to do consistently time after time. The time to wait for the single boiler to come up to temperature to steam and then cool down again for shots etc when I had guests was a laborious process.

After much research and having used a friends Rocket Giotto Evoluzione V2 I put it out to the Coffee Snobs sponsors to quote on a Rocket Giotto Evoluzione V2 and Mazzer Mini combo.

Di Bartoli were the first to call me personally and after some additional emails and calls with Renzo and Ofra I knew they were passionate and valued the relationship with their customers and the deal was done.

We have since done our training with Renzo which was really enjoyable and has now given my wife the confidence to use the machine as it’s so much easier than the Gaggia. Renzo’s Knowledge is amazing and even though I have been making espresso for some time I still managed to pick up some great info for example how to extract different flavours out of the exact same shot by the way the milk is added.

Renzo never rushed us and even gave me some advice on roasting which I have started getting into.

Renzo and Ofra are always quick to respond to any email queries I’ve had even after hours which has been really great.

Bottom line guys upgrading to a higher end machine can be a significant investment so make sure it’s backed up by great support like Di Bartoli offer."

Paul Buttie 14/4/2016
Sydney, NSW

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"Hi Renzo

I would just like to thank you and your team for the excellent buying experience I enjoyed with the recent purchase of a coffee machine from you.

I came Into your store with very little idea of the style of machine I wanted. I have done this previously in other stores and the result was quite different. The fact that you spent the time giving us all the information to assist ME on what bested suited us, was very encouraging. In the end I felt confident that I had made an informed choice. I especially want to thank you you not being offended by my very "challenging" questions. I am the sort of person who likes to know a lot, before making a decision. Your knowledge and patience was really very much appreciated.

Last but not least, you shipped the machine on a skid like you said you would, on the day you said you would, and thankfully it arrived in perfect condition, all the way to sunny Hobart!

I am very happy with my brand new shiny Profitech Pro 700, and all I need now is tons of practice and experimentation.

Thanks again."

Clive Aver 16/2/2016
Hobart, TAS

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"Hi Renzo and Ofra Just a note to thank you for fixing our wonderful Vario grinder - it once again is working perfectly. It is rare to deal with business people who are unfailingly friendly, interested in their customers, and who treat their customers with such high standards of decency and fair play. It is always such a pleasure to go to The Coffee Centre.

David and Sharman Palmer - 21/6/2014
Bondi Junction, NSW

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 "I just wanted to post about my experience buying my new espresso machine and grinder from Ofra at Di Bartoli.

Frustrated by a lack of consistency out of my Gaggia baby twin and cheap Breville burr grinder, combined with recently moving house and no longer having a couple of good cafes at our door step, my partner and I decided the situation was indeed dire, and that we needed a better set up at home. So off we went to Di Bartoli in Bondi Junction.

We were there for quite a while (over two hours, I believe) ummming and ahhhing about everything, thinking about what combination of machine and grinder would work best for us, and most importantly trying to absorb as much information as possible. Ofra was very patient with us, explaining everything from the inner workings of the E61 group head, to actually showing us how to use the machine and grinder properly. Ive been making coffee for a while on my Gaggia, but the pointy end is a whole different world, so Im very glad she was able to work out my knowledge level, and explain everything to me in ways I could understand and apply.

We eventually decided on the Rocket Giotto PP and the Mazzer Mini E (although I like to think that weve now adopted two new family members), and I think the important thing is that we walked out of Di Bartoli feeling that wed made exactly the right choice for us. We didnt feel pressured to buy this machine or that machine, but also (and something that I personally really value as a customer), there were a few things that were suggested as possibly not being right for us, i.e. Ofra was listening to us, and we were getting actual expert advice and suggestions about the different machines, which really helped make our choices easier.

Ive now got a long way to go in terms of learning, technique, consistency, identifying taste and flavours etc. but Im certainly looking forward to it. Im already very happy with my new purchases, and Im already making better coffee than Ive ever been able to, and I still feel like Ive only just taken my first step.

So yup, thanks very much to Ofra and everyone at Di Bartoli, its very much appreciated"

Patrick King - 22/2/12
Marrickville, NSW 

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"I would like to say a thank you to Di Bartoli and in particular Renzo for the prompt, honest and courteous service of my Bezzera Domus Galatea Coffee Machine a couple of weeks back, it is not often you walk out of a business thinking what great service you have received. I never usually acknowledge a business but I felt in this instance I should- well done."

Susan  Melville - 15/8/11
South West Rocks 

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"Hello, I just wanted to say a big thank you to you guys, as you kindly helped me out and sent me another portafilter basket which did end up working just fine! Your generosity and care was amazing, and i appreciate it very much!"

Simon Kovac - 7/6/2012
Corio, VIC

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"Hi all I am a happy new owner of an Isomac Mondiale thanks to Di Bartoli in Sydney.  I have finally taken a plunge after a couple years with a Rancilio Silvia.
A big thanks to Renzo & Ofra. Thank you for your support on the new purchase, for ensuring all machine parts were good to go. Everyone likes an additional unexpected step; in my case they added a rubber handle to the steam wand. The standard plastic handle provided with the machine is quite finicky as it tends to slip around whilst you try to move the wand to the required position."

Alex Espinax - 6/3/2010
Rosebery, NSW

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"Hi guys,
The boiler turned up today so I thought I would send a big thank you. Excellent service, excellent product and great packaging. Thanks for the additional info re beans etc …. Fridge magnet is in place! Thanks once again!"

David Gordon - 25/6/2010
Sippy Downs, QLD