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Di Bartoli Coffee Return and Exchange Policy


You can choose between a refund, repair, exchange or online credit, where goods are: faulty, significantly different to those shown or described to you, or don't do what they are supposed to.

Please choose carefully, as we do not refund or credit if you change your mind.
There are NO refunds / exchange or credit for special orders, discontinued items, used items or sample items.

You can exchange goods for up to 14 days from purchase, for an equal or higher valued goods, providing goods are in their original package, were not used and come with their original receipts.

RETURN AND EXCHANGE – CHANGE OF HEART
If you want to exchange your goods, please email us within 7 days of goods arrival to info@dibartoli.com.au We require that all goods must be returned within 7 days of that date you advise of the intended return.
You pay for the return of the goods and we will pay for the exchanged item postage. This is also applicable for international purchases.

All returns must be returned in one shipment. Subsequent returns from the same order will incur additional shipping costs to the buyer. 

Exchanges received outside the above time frames are also subject to product availability and will be accepted or otherwise at the discretion of Di Bartoli Coffee.
The return of any goods must include information including customer name, address, invoice number, claim amount and reasons of return.
Goods must be posted in standard Australia Post service or a courier service to the following address:
Attn: Claim Department
Di Bartoli Coffee
647 Botany Rd, Rosebery
NSW 2018

Di Bartoli Coffee will not accept returns for any non-faulty items that have been used and sent without their original packaging.

RETURN AND EXCHANGE - FAULTY GOODS
Should product is faulty, significantly different to what was shown or don't do what it supposed to do, and you wish to return it, you cover the postage to us, and we will refund it should goods are found faulty upon inspection.

Exchanges are possible if the item is available. We can only exchange faulty items for the same product or at our discretion an equivalent value product. If you wish to exchange, please make your request clear when you email us about the fault.

Where possible items may be repaired but only where such items are deemed faulty and suitable for repair. Repaired items are shipped free of charge to you if the product is deemed faulty.

Faulty items will only be accepted if the goods are delivered to the customer in a damaged condition or there is a subsequent manufacturing fault notified by you to us within a period of 7 days from the date delivery. All items returned as faulty will be inspected and any items deemed to have been damaged by fair wear and tear will not be accepted as faulty. Items received outside the above time frames are accepted at the discretion of Di Bartoli Coffee.


We strongly advise all customers to check items thoroughly upon delivery before removing any original packaging and before disposing of any original packaging.


Please note that all electrical appliances such as espresso equipment and home roasters are covered by manufactures warranty and will be offered a repair either at your local repairer or back at Di Bartoli Coffee, Sydney. Please email us for a copy of our equipment warranty terms and conditions.
The return of any goods must include information including customer name, address, invoice number, claim amount and reasons of return.

Goods must be posted in standard Australia Post service or a courier service to the following address:
Attn: Claim Department
Di Bartoli Coffee
647 Botany Rd, Rosebery
NSW 2018


RECEIVING A REFUND
You can choose between a refund, repair, exchange or online credit, where goods are: faulty, significantly different to those shown or described to you, or don't do what they are supposed to.
Online store credit will be issued within 7 days of products being returned, which can be used against future purchases at www.dibartoli.com.au . Credit issued does not expire.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside Australia.
Refunds for faulty items will be made within 21 days of the date of return. All undamaged, correctly returned products will be credited to the customer's bank account or credit card including GST for all Australian shipments including shipping charges. Refund can only be offered to the method of payment the original transaction was paid with.


PRODUCT GUARANTEE
(a) We guarantee that all our products are free from manufacturing defects in materials and workmanship;
(b) We guarantee that our goods are fit for the purposes for which they are supplied;
(c) We guarantee that all goods supplied by us are of merchantable quality;
(d) We guarantee to repair or replace in the case of a manufacturers defect within 1 month of receipt of return to us
Please note that we will not accept returns in any of the following circumstances:
Consumer returns where there is no evident of manufacturer's defect;
Damage from accident;
Damage from misuse;
Damage from failure to take proper care of items;
Modified goods;
Damage that can reasonably attributed to wear and tear.

GIFT RETURNS
If you have received an item from Di Bartoli Coffee as a gift and wish to exchange it, please ring our customer service on 02 9389 9892 and arrange an exchange for a same or higher value of goods within 7 days from receiving the gift. Please be aware that you will be required to pay any difference in cost and any additional shipping, taxes and import duties, including return shipping. This offer only applies to unopened and unused items.


RETURNS POLICY FOR ITEMS ON SALE
Di Bartoli Coffee will not exchange / refund on sale items, however we may at our discretion offer an online credit. We request that all goods are returned within 7 days of the date of delivery if credit has been approved.
Please email us on info@dibartoli.com.au within 7 days of receiving the goods and explain why you would like to return those goods. Note any return shipping cost to be covered by you.
Any items returned outside this time frame are accepted at the discretion of Di Bartoli Coffee.