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The Rosebery Coffee Hub has re-opened! Grab a takeaway coffee, enjoy a brewing demo at the Brew Bar, learn to choose the best blend for you, browse our massive Retail Bar or go through your new espresso machine options with our expert. Find out more about what you can do at the Coffee Hub here.

Shipping

WE CURRENTLY ONLY DELIVER WITHIN AUSTRALIA
INTERNATIONAL ORDERS ARE PAUSED UNTIL FURTHER NOTICE

Major Delays with Standard Australia Post Shipping 

 

Due to increase in online shopping and a large number of Australia Post workers following covid orders and staying at home, Australia Post experiences major delays with Standard Post deliveries. If you order fresh coffee beans, this can significantly impact the quality of the coffee by the time it gets to you.

 
We highly recommend to avoid choosing either 'free standard shipping' or 'standard post' options

 

Instead, please choose from the following: 

  • Local to Sydney 2018 postcode? Choose Click & Collect 
  • In Sydney's eligible postcode? Choose 'Same Day' for delivery within 3 hours if ordered before 1pm
  • Not eligible for same day or not local? Choose 'express' at checkout. While Express is no longer guaranteed next day delivery, it is still Australia's Post fastest service these days, see more here
 

 

click-collect-page-banner
 
Click and Collect
Are you local? Pick up your order from our rear entrance and save time and delivery fees. This is how it works:
1. Choose 'Click & Collect' at checkout
2. Wait for the SMS confirming your order is ready for collection
3. Drive / walk to our rear entrance at Emanuel Lane, Rosebery, at the back of 647 Botany Rd. The hub is closed for the public, we only operate Click & Collect at rear
4. Buzz the sliding gate's bell and we will open it for you
PLEASE NOTE ORDERS DISPATCH TEAM DOESN'T WORK WEEKENDS
If you order between Friday 1pm to Saturday 1pm and wish to collect before Saturday 5pm, you MUST type in the order comments 'Pick up Saturday before 4pm' and you will get a call confirming it. We will do our best but cannot guarantee. A safer bet for a last minute weekend's supply is to order before 1pm Friday and choose Same Day.
If you select 'Click & Collect' and later change your mind, standard shipping fees will apply
 
This is a contactless collection
 Masks must be worn in all times
 
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Same Day Priority Courier Delivery
DI BARTOLI COFFEE IS EXCITED TO ANNOUNCE OUR NEW PRIORITY HOME COFFEE SERVICE:
MONDAY - FRIDAY SAME DAY COURIER DELIVERY @ $15 FLAT RATE

Shop online for fresh coffee at minimum $30 before 1pm and go to checkout. If your suburb is one of the eligible Sydney suburbs (see list here), you will see this option at checkout.
What else do you need to know?
  Minimum $30 spent, maximum $500 spent
  Door to door service, no hold up at the depot
  All same day orders get first-serve priority
  Orders must be placed before 1pm for same day delivery before 5pm
  Not including espresso equipment or any goods over $500
Delivery must be received in person unless you've indicated in the order comments 'an authority to leave' If you order between Friday 1pm to Monday 1pm and choose 'same day', your order will be delivered on Monday before 5pm
 
free-shipping-orders-over-60
 
FREE STANDARD Shipping for Orders Over $60

 This offer will automatically show at Checkout, if you are eligible:

1. You must have minimum $60 in the cart AND
2. Your shipping postcode is NOT in WA, TAS and NT. For those states standard shipping applies, see below
If you choose the Free Shipping option, it means:
1. Goods are dispatched via Standard Australia Post, this is NOT express
2. If you want your order to be shipped express, please choose the express option

Learn how COVID-19 restrictions are affecting Australia Post services. Find out how to track your parcels and get help and support here.

Please note Express Next-business-day guarantee currently suspended during Covid. Express Post remains Australia Post fastest postal service.  

Australia Post Safe Drop Policy

Please note Australia post 'Safe Drop' policy which means there is no need to advise authority to leave at front door as the mailman will leave the parcel if its safe to do so. Please be advised that Australia post is not an insured service and in an event of non delivery claimed delivered by Australia Post, no refunds or re shipping are available. If you want to guarantee a safe delivery please request 'Require Signature' in the order comment and we will charge your card for $2.95.  

Courier Deliveries - Heavy Goods and Equipment

All good Please note all equipment and heavy goods deliveries are subject to our standard shipping fees. Final rural areas charges are subject to additional fees post-purchase. Once your order is in, we will get in touch with a final TNT shipping quote. If you'd like to verify in advance your shipping cost please email sales@dibartoli.com.au requesting a quote prior to placing an order

Our Standard Shipping Rates

The below shipping rates are indication only. All quotes are subject to weight and location and are calculated at check out. 

Please note that shipping quotes to rural / remote areas may vary to the quoted below. Once order was placed we will run a quote calculator and will get in touch to advise final fees. Email support@dibartoli.com.au for final quote for your coffee machine delivery if you are in rural area. 

Shipping zone Weight Range
(in kg)
Normal
Post
Express
Post
Courier

NSW and ACT

0-0.5
0.5 -3
3-5
5-10
10-20
20-50
$7.50
$12.50
$16.50
-
-
-
$9.50
$13.50
$19.50
-
-
-
-
-
-
$35.00
$65.00
$95.00

VIC, QLD

0-0.5
0.5 -3
3-5
5-10
10-20
20-50
$7.50
$12.50
$16.50
-
-
-
$9.50
$19.50
$24.50
-
-
-
-
-
-
$35.00
$65.00
$95.00

SA

0-0.5
0.5 -3
3-5
5-10
10-20
20-50
$7.50
$12.50
$16.50
-
-
-
$9.50
$19.50
$29.50
-
-
-
-
-
-
$35.00
$65.00
$95.00

TAS

0-0.5
0.5 -3
3-5
5-10
10-20
20-50
$7.50
$13.50
$16.50
-
-
-
$9.50
$22.50
$29.50
-
-
-
-
-
-
$35.00
$65.00
$165.00

WA

0-0.5
0.5 -3
3-5
5-10
10-20
20-50
$7.50
$13.50
$18.50
-
-
-
$9.50
$24.50
$46.50
-
-
-
-
-
-
$35.00
$65.00
$165.00

NT

0-0.5
0.5 -3
3-5
5-10
10-20
20-50
$7.50
$16.50
$29.50
-
-
-
$9.50
$28.50
$65.50
-
-
-
-
-
-
$35.00
$65.00
$195.00

 

Equipment Pre-Delivery, Shipping, Insurance and Warranty 

Equipment Processing and Delivery - Domestic
Your quality coffee equipment will change your life and we know you’re keen for it to arrive quickly, safely and in perfect working order.
If the delivery process does not meet your expectations, we want to hear about it. But in order to make sure your order is received on time and in great shape, it is important that we explain how it works:

Your Order Process
We make sure your equipment has been tested prior to dispatch and if you've requested or consented to, we also calibrate your new grinder. This normally takes us 24 hour during weekdays and if we're out of stock and require to bring more from our warehouse, it'll take another 24-48 hours. Once your order is ready for shipping or collection, we will notify you. 

Delivery Date
Upon dispatch, we email you tracking notification where you can gauge an estimated date for delivery. We have aligned ourselves with delivery companies which we believe will do their best to deliver products by the estimated delivery date. While we make every effort to deliver by this time, all dates specified are estimates only. Once the equipment has left our store you will receive a dispatch notice with a tracking number allowing you to track the goods whereabouts online and save some time contacting us. Standard TNT Road Express delivery can take between 2-7 working days, based on location. Contact us for an eta to your state. 

Make sure someone is home
Our couriers attempt to deliver to business or home addresses between 9am and 5pm, Monday to Friday. Unfortunately, we are unable to guarantee a delivery time. Therefore, if you're not able to guarantee someone will be available to accept delivery, please nominate an alternative address that is occupied all day. Should the courier not find anyone to accept the delivery, there will be an additional charge for re delivery or you will be asked to pick up the goods from the courier depot yourself.

Correct address
Please make sure you provide the correct delivery address details at the time of ordering. Should you enter the wrong address, you will be liable for any redirection or re delivery charges.

Safety and Insurance
All our Espresso Machines are sent via TNT Road Express strapped to a skid and insured. In the unlikely event that goods are damaged in freight or not delivered at all, we will send you a replacement. 

If your order arrived damaged 
For all insured goods, please inspect your package when you receive it from the shipper. If the box is visibly damaged, please note that when signing for it. After opening the package, if you notice any damage from shipping, please contact us immediately and DO NOT USE the machine. You must contact us within seven business days. Make sure that you keep all packaging (boxes, shipping labels, packaging material, etc.), as the shipper may want to inspect the package. 

If your order doesn’t arrive
It is your responsibility to inform Di Bartoli if an order does not arrive. Once we learn an order has not arrived by the estimated delivery date, we will follow up with the courier. Please note that if an item is not delivered, we will ask you to wait for a reasonable period before dispatching a replacement item. Replacement items will be dispatched solely at our discretion. Di Bartoli will not accept liability for any loss or damage arising from a late delivery. By placing an order, you agree that a late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will also not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. 

Warranties and Repair 

I live interstates, what do I do if my machine breaks down?

Di Bartoli is a national company with a retail outlet in Sydney but we sell coffee machines to every state in Australia as well as to South East Asia. With an unparalleled technical knowhow of Prosumer machines, which we have been specializing in for the past 8 years, we have developed a National Service Agents Network that supports us in taking care of our warranties in all major capital cities. That means you do not need to send the machine back to Sydney, it will be looked after locally (please contact us for an advice on your local agent).

What happens if I live in a remote location outside a capital city?

Realistically, good service agents aren't available widely outside major capital cities. To cater for our remote customers, we developed a preventive scheme, aimed at minimizing breakdowns, as follows:

    1. Advice and a tailored solution for water quality
    2. Advice on the best power management to your machine
    3. Support material including step by step guide on how to perform the best cleaning routine for your model
    4. Advance cleaning routine support for the mechanically oriented
    5. Advice and guidance into parts and technical work required for DYI light servicing
    6. For Home Servicing kit click here