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Announcement May 5th 2021: Due to high volume of machines arriving for repair, our current turnaround time is 12-14 business days and Priority Service is paused. Please contact our support team for further information.

Machines Sale Support

 
How to choose the Right Machine for you?
 
 
Congratulations!
 
If you've landed on this page, you have taken the first (or second..) step in your research for the right Prosumer Espresso Machine for you, or for your loved one. Confused? Uncertain?
 

First up, you are not alone. Like you, we're supporting right now dozens of coffee lovers who are ready to take their coffee at home to the next level. But before we can get down to it, there are few very important messages we like to share with you: 

Global Shortage of Supply
Covid-19 has greatly affected Prosumer coffee equipment globally. Due to the massive demand for home coffee machines and few factories closure, some brands are out of supply. The good news is that Di Bartoli Coffee was able to secure a range of favourite brands and models with limited quantities to support the ongoing needs of our community. You can view our recommended shortlist Heremostly available in store or in our warehouse. 

There's no Cookie Cutter Solution What does that mean? It means that there is no one machine that is right for everybody. All the home models on our Most Popular Machines collection are of Prosumer level, high end, built to last, provide temperature stability for espresso, ample steam pressure for few milky coffees, it all comes with 12 months warranty and all can easily and quickly be repaired and serviced in our Sydney based workshop with parts available all year around. So your decision making wont focus on longevity, serviceability nor built quality. 

So how DO I choose, you ask?
You choose based on performance in those situations that are relevant to you. This type of knowledge can only be provided by our experienced machines specialists who know the machines in and out, work with home users for many years and after chatting to you, will have an insight into the results YOU want to achieve, so they can put it together and point at a choice likely to make you happy for the long run. Working with over 15,000 home buyers in Australia in the past 15 years, our data shows that:
 if you end up rushing it and choosing based on someone else's experience, number of technical specifications, price or looks alone, you are likely to regret it. 

 
Starting out? Newbie?
If you've viewed the Most Popular Machines collection and unsure how to narrow the options down, if you are only at the start of your research, if you are unfamiliar with the difference between the various Prosumer level technologies, if this is a first-time Prosumer machine for home or if you are upgrading from non espresso coffee at home, we'd like to fill in the gap for you before helping you out with the shortlist or choosing between 2-3 models. Click below to learn more:
 
 
Got a shortlist? Know Technology?
Are you upgrading from another Prosumer machine? Is this a second machine for the  boat / holiday house / office? Are you buying a machine as a gift? Have you done research and feel knowledgeable about technology and already know the 2-3 models you're keen on? Read on:

If you live outside of Sydney or unable to travel to Rosebery:
BOOK A CALL WITH A MACHINE'S SPECIALIST AND HERE IS WHY: 
  1. If you ring us up, chances you wont be able to get through to our consultants as we'll be on a pre-booked call and our Customer Support team is not trained in consulting you with best machines options
  2. Talking to us dissolves overwhelm and gives you the clarity you need for a confident decision
  3. Booking saves you time waiting on the line or for someone to call you back
  4. Booking saves you typing on live chat or on messenger
  5. Booking saves you time waiting for our expert to be made available in the hub while consulting other pre-booked visits
  6. Talking to us you get to know us a little too. Developing trust, learning we are real, caring and VERY patient. There are no silly questions nor judgement. We've seen it all, and we know what really matters!
 
You can also email us to sales@dibartoli.com.au with any short question
 
 
You live in Sydney and able to visit our store:
Do you prefer to see the machines on our bench? Get more out of an in person conversation? Hoping to pick up a machine right after taking a decision? 
 
You can also email us to sales@dibartoli.com.au with any short question
 

 

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