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Our Service Centre experiences currently large volume of machines in the queue. Turnaround time is 10-14 business days. Please click here for more info.

Christmas 2020 Updates

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ROSEBERY COFFEE HUB - HOLIDAY TRADING HOURS

Thu Dec 24th Christmas Eve 9am-4pm 
Fri Dec 25th Christmas Day - Public Holiday Closed
Sat Dec 26th Boxing Day 
SALE ONLINE & IN HUB - OPEN 
9am-6pm
Mon Dec 28th  Boxing Day - Public Holiday  Closed 
Thu Dec 31st New Year's Eve  9am-4pm
Fri Jan 1st New Year Day - Public Holiday  Closed 

 

DELIVERIES CUT OFF TIMES BEFORE CHRISTMAS

Get in early! 

  Capital cities All other areas Darwin, Perth & Hobart
     
Normal Postage Dec 11th 2020 1pm Dec 11th 2020 1pm Dec 11th 2020pm
     
Express Postage Dec 18th 2020 1pm Dec 18h 2020 1pm Dec 18th 2020 1pm
     
Courier Deliveries Dec 14th 2020 1pm Dec 10th 2020 1pm Dec 07th 2020 1pm

Australia Post and all other carriers will be working hard to deliver your parcels as safely and quickly as possible, but delivery for Christmas will take longer this year as they manage the impacts of COVID-19 and more parcels than ever before. If you order by the date above, your order will have the best chance to arrive before Christmas. 

SERVICE CENTRE HOLIDAY BREAK 2020 ANNOUNCEMENT

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Our workshop takes a break in the holiday and will close from December 24th 2020 to Jan 3rd 2021, re opens on Jan 4th. Any machine that is brought in between those dates will queue up for service / repair upon re-opening of the Service Centre. Please DO NOT drop off the machine before Christmas if you plan a long vacation. We are very limited in space and we charge stocking fee of $20 per week should your machine isn't being picked up within 3 weeks from completion. If you plan a long holiday, please bring it in AFTER Jan 5th or BEFORE Dec 14th. 

TO GUARANTEE PICK UP FROM REPAIR BEFORE CHRISTMAS YOU MUST BRING YOUR MACHINE IN BEFORE DECEMBER 14TH. ANY DROP OFF AFTER THAT DATE WILL NOT BE GUARANTEED COMPLETION BEFORE CLOSING. AS OF NOV 27TH 2020 WE HAVE PAUSED OUR PRIORITY SERVICE AND CURRENT TURN AROUND TIME IS 7 BUSINESS DAYS. WE DON'T OFFER BOOKINGS UNFORTUNATELY AND MACHINES ARE TO BE DROPPED OFF AND QUEUE UP ON FIRST-IN FIRST-OUT BASES. 

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ZOOM COFFEE MAKING TRAINING HOLIDAY BREAK 2020 ANNOUNCEMENT

Due to high volume of machines consultancy in the hub before Christmas, our last day of complimentary Zoom training sessions (included with every machine sale) is December 4th. We will resume training on Jan 5th. If you bought your machine from us and need support, join our exclusive Facebook Support group for community support. Note our paid Zoom sessions will also pause on Dec 4th and resume on Jan 6th.