Shipping & Returns

Shipping
We try to keep your shipping costs as low as possible. Costs are based on weight and will be shown during the checkout procedure. To get an indication, please check the table below:

 * Please note any waived domestic freight promotions DO NOT apply for international shipping

We offer fixed-price shipping anywhere in Australia at just $22.50 on the following:

International Shipping  
Please note all sales outside Australia are GST-free, but you may still be charged customs, duty and other taxes by your local customs authorities. We recommend that you check with your authorities or a local customs broker before placing an order.
It is highly unlikely, but possible, that Customs may physically inspect the parcel. This can delay the delivery by 24-72 hours. Di Bartoli is not responsible for any delay – nor damage - in the event of customs inspections. Please note any waived domestic freight promotions DO NOT apply for international shipping.

Currency
Orders will always be charged in Australian Dollars. Di Bartoli cannot be held responsible for any currency conversion differences, and/or charges made by your bank.

Delivery  
Your quality coffee equipment will change your life and we know you’re keen for it to arrive quickly, safely and in perfect working order.
If the delivery process does not meet your expectations, we want to hear about it. But in order to make sure your order is received on time and in great shape, it is important that we explain how it works:

Delivery Date
We will provide you with an estimated date for delivery of all parcels. We have aligned ourselves with delivery companies which we believe will do their best to deliver products by the estimated delivery date. While we make every effort to deliver by this time, all dates specified are estimates only. Once the equipment has left our store you will receive a dispatch notice with a tracking number allowing you to track the goods whereabouts online and save some time contacting us.

Make sure someone is home
Our couriers attempt to deliver to business or home addresses between 9am and 5pm, Monday to Friday. Unfortunately, we are unable to guarantee a delivery time. Therefore, if you're not able to guarantee someone will be available to accept delivery, please nominate an alternative address that is occupied all day. Should the courier not find anyone to accept the delivery, there will be an additional charge for redelivery.

Correct address
Please make sure you provide the correct delivery address details at the time of ordering. Should you enter the wrong address, you will be liable for any redirection or redelivery charges.

Insurance
Any espresso machine or espresso grinder weighing more than 3 kg is fully insured from the time of pick-up to the time of delivery. If the goods are not delivered, Di Bartoli will send a replacement. If your product arrives damaged, we will cover the reasonable cost of repair to the goods. Our liability is limited to the value of the goods as it appears on your Tax Invoice. If you choose to have your goods delivered without insurance, you will be charged the same freight fees and we will not be held liable for any loss of goods in transit or any damage caused during shipping.
In the unlikely event that something goes wrong with your shipping, the most important thing is to work with us while we solve the problem – and we will solve it!

If your order arrived damaged
For all insured goods, please inspect your package when you receive it from the shipper. If the box is visibly damaged, please note that when signing for it. After opening the package, if you notice any damage from shipping, please contact us immediately and DO NOT USE the machine. You must contact us within seven business days. Make sure that you keep all packaging (boxes, shipping labels, packaging material, etc.), as the shipper may want to inspect the package.

If your order doesn’t arrive
It is your responsibility to inform Di Bartoli if an order does not arrive. Once we learn an order has not arrived by the estimated delivery date, we will follow up with the courier. Please note that if an item is not delivered, we will ask you to wait for a reasonable period before dispatching a replacement item. Replacement items will be dispatched solely at our discretion.
Di Bartoli will not accept liability for any loss or damage arising from a late delivery. By placing an order, you agree that a late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We will also not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.